Version required not found
Install/Update Errors Update version numbering 12.1.0 and 12.0.1 are apparently confusing some users trying to update to Office for Mac SP1 via Mactopia Downloads. If you receive this error, be sure...
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How-To: Dealing with error messages and solving problems
Today’s article outlines how to find help when you receive an error or if you are experiencing problems. Before asking on a mailing list, newsgroup or calling support, check the Error Page or the Solve...
View ArticleHow-To: Dealing with print errors
The Entourage Help Page has added a new help page for print errors. There is no official published list of errors. If you have found a solution to an Entourage error, please share. Many solutions for...
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Office 12.1.3 update breaks sending Exchange meeting invitations
[Update: This problem has been fixed in the Office 12.1.4 update. Read MacBU releases Office 12.1.4 update, fixes meeting invite bug.] MacBU released its Office 12.1.3 updater last Tuesday and by...
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Logon failure for Exchange users: Mail could not be received at this time.
When connecting to an Exchange mailbox Entourage user sees the following error repeatedly. User enters correct credentials (username, password & domain) but same error comes back again thus...
View ArticleNew workaround for “Failure to update Office 2008″
The error “A version of the software required to install this update was not found on this volume.” has plagued many users. A new workaround using the command line has been posted on the Error: “there...
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Error: Your identity is older than this version of Outlook
DO NOT DOWNLOAD Service Pack 2 (SP2) 14.2.0. This update contains problems that were fixed in 14.2.1. You can go directly from 14.1.0 or higher to 14.2.1. SKIP the 14.2.0 updater. [Added May 3, 2012]...
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Office 2011 applications fail to work with volumes named ‘home’
Office for Mac 2011 users may experience a problem when attempting to access documents on file shares or local hard drives simply named “home” (all lower case). This issue affects Excel, PowerPoint and...
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